Avaya 3C00120A Practice Questions

Vendor: Avaya

Related Certifications: APDS

Exam: 3C00120A

Exam Name: Avaya Customer Experience Management (CEM) APDS Online Test

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Question: 2

Which three statements best describe the business challenges that Avaya Aura® Contact Center can solve? (Select three.)

  1. Provide a consistent, high quality customer experience
  2. Voice channel is overloaded
  3. Use agents for tasks customers could do themselves
  4. High agent turnover due to low job satisfaction

Answer: B, C, D

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Question: 3

Which Assisted Experience Management product or solution integrates seamlessly with Avaya Interaction Center? (Select one.)

  1. Avaya Aura® Call Center Elite
  2. Avaya Intelligent Customer Routing
  3. Avaya Context Store
  4. Avaya Aura® Contact Center

Answer: B

Explanation:

Reference:

http://assets.devx.com/avaya/IC_7_1wSIP_Datasheet.pdf


Question: 3

Which Assisted Experience Management product or solution integrates seamlessly with Avaya Interaction Center? (Select one.)

  1. Avaya Aura® Call Center Elite
  2. Avaya Intelligent Customer Routing
  3. Avaya Context Store
  4. Avaya Aura® Contact Center

Answer: B

Explanation:

Reference:

http://assets.devx.com/avaya/IC_7_1wSIP_Datasheet.pdf


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