Cisco 500-051 Practice Questions

Vendor: Cisco

Related Certifications: Cisco Specialist

Exam: 500-051

Exam Name: Unified Communications Contact Center Express Implementation

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Exam Name 500-051 Unified Communications Contact Center Express Implementation
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Question: 4

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  1. Cisco Unified CCX Standard
  2. Cisco Unified CCX Enhanced
  3. Cisco Unified CCX Premium
  4. Cisco Unified CCX Enterprise
  5. Cisco Unified IP IVR

Answer: B

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Question: 1

Agent Email is a Cisco Unified CCX feature available in which of these packages?

  1. Premium, Enhanced, and Standard
  2. Premium only
  3. Premium and Standard
  4. Premium and Enhanced

Answer: B


Question: 4

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  1. Cisco Unified CCX Standard
  2. Cisco Unified CCX Enhanced
  3. Cisco Unified CCX Premium
  4. Cisco Unified CCX Enterprise
  5. Cisco Unified IP IVR

Answer: B


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